Shipping + Frequently Asked Questions
Shipping costs, all flat rate:
Europe - non EU countries: £5.50
EU countries: Shop on Etsy, link below
Unfortunately I am not able to ship to Germany due to the new laws - VerpackG (July 2022)
Rest of the world: £6.50
Orders will be dispatched within 2-5 working days. All orders are sent with Royal Mail 1st class which usually takes 1-2 working days.
ALL OTHER COUNTRIES (EXCEPT EU COUNTRIES)
Orders will be dispatched within 2-5 working days. All orders are sent with Royal Mail International Standard which usually takes from 2 weeks.
EU CUSTOMERS READ THIS!
Since there are new VAT rules regarding exporting from the UK to the EU, unfortunately I am not able to sell to EU countries from my website. Any EU customers please shop from my Etsy.
As this rule is new, I am gradually adding products to my Etsy. On my Etsy the VAT for the country you are shopping from, will be added to the price at checkout. It will show up after you put your card details in, don't worry you can review before deciding to checkout completely. Thank you for understanding.
Click HERE to SHOP!
If you require tracking get in touch with me before ordering through the live chat on the website, on social media or send an email to email@example.com If you have any difficulty checking out, please do get in touch as well.
CUSTOMS AND IMPORT TAXES
The customer is responsible for any customs and import taxes that may apply. Bergs Accessories is not responsible for delays due to customs. PLEASE NOTE because of BREXIT there might be higher customs and import tax charges, Bergs Accessories is not responsible for these.
The earrings I love don't have the sterling silver option, does that mean they aren't available in sterling silver?
Yes and no, it all depends on the style. Some earring posts I won't be able to get in sterling silver, but all normal studs I can always do in sterling silver. If you can't see the option, please do get in contact.
My order didn't arrive on time?
I would love to get your order to you as quickly as possible, unfortunately once sent it is completely out of my hands. At the moment we all have to be very patient as Covid-19 is slowing everything down, especially postal services. So please bear with me/them. If your order hasn't arrived in a week or 2 (UK) then do get in contact. If your international order hasn't arrived in 1-2 months, please do also get in contact. Again I apologise as I know how annoying it is to wait for your order.
How do I take care of my Bergs jewellery?
Instructions on how to take care of your Bergs jewellery is in the product details on each product, footer of the website and you also get a jewellery care card with your order.
Can the scrunchies be washed?
Yes they can, they can be machine washed at 30-40 degrees °C, however in order for them to look 'as new' I recommended you wash them by HAND only. Don't iron velvet.
Can the bags be washed?
Yes they can, they can be machine washed at 30-40 degrees °C. Iron on low heat with tea towel in between iron and bag.
Is the Bergs jewellery safe for my sensitive ears?
The Bergs earrings are either surgical steel, stainless steel, gold plated, gold filled or sterling silver. Make sure you read the product description. On some earrings there will be a drop down menu with earring post and back options.